Warranty & Returns

General Terms

  • UFACTORY guarantees that subject to the following conditions, Return & Refund Service, Replacement Service, and Warranty Repair Service can be requested. Please contact UFACTORY (support@ufactoryt.cc) for more details.

You can request Return & Refund Service:

  • √ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been used and is still in new or like-new condition.
  • √ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

  • × It is requested beyond seven (7) calendars days of receiving a product.
  • × A product sent to UFACTORY for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
  • × A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
  • × Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • × Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration. 
  • × Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
  • × A product is not sent to UFACTORY within seven (7) calendar days after Return & Refund Service confirmation is sent from UFACTORY.
  • × Other circumstances stated in this policy.

You can request Replacement Service:

  • √ Within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to UFACTORY. 
  • √ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:

  • × Service is requested more than fifteen (15) calendars days after receiving a product.
  • × Legal proof-of-purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with. 
  • × A product sent to UFACTORY for replacement does not include all original accessories, attachments, and packaging, or contains items damaged by user error. 
  • × A product is found to have no defects after all appropriate tests are conducted by UFACTORY. 
  • × Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • × Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration. 
  • × Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes. 
  • × Received product has not been sent back to UFACTORY seven (7) calendar days after replacement confirmation from UFACTORY.
  • × Other circumstances stated in this policy.

What to do Before Obtaining After-sales Service

  • Before obtaining after-sales service, the following steps must be taken:
  • √ Follow the procedures specified by UFACTORY.
  • √ Provide UFACTORY with sufficient and safe access to your product, so UFACTORY can provide service as needed. 
  • √ Ensure that the product or part is free of any legal restrictions that prevent its replacement. 
  • √ If you are not the owner of a product or part, obtain authorization from the owner for UFACTORY to provide warranty service.

Product and Part Replacement

  • When after-sales service involves the replacement of a product or part, the replaced product or part becomes UFACTORY’s property and the replacement product or part becomes your property. Only unaltered UFACTORY products and parts are eligible for replacement. 
  • Replacement products or parts provided by UFACTORY may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.

Use of Personal Contact Information and Data

  • If you obtain service under this policy, you authorize UFACTORY to store, use, and process your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for UFACTORY to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. In achieve these aims, you authorize UFACTORY to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law.

Essential Information

  • √ The warranty period for Return & Refund Service, Replacement Service, and Warranty Repair Service may vary with respect to your product, the part experiencing issues or the country of purchase. Please refer to https://www.ufactory.cc/#/en/support/policy for the warranty period for your product.
  • √ You are responsible for shipping costs and customs fee when sending the product(s) for return, repair or replacement. 
  • √ UFACTORY will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, UFACTORY will bear the cost for refund, replacement, or repair and return the product(s) at our cost to you.
  • √ If UFACTORY determines that the issue in question is not covered by this UFACTORY After-Sales Policy, you will have to apply for Customer Paid Repair Service. UFACTORY will not start repair until you agree to the cost for repair quoted by UFACTORY. If you disagree with the cost for repair, UFACTORY will return the product(s) with you burdening the cost of return shipping.
  • √ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We, therefore, recommend that you back up your data prior to any repair.
  • √ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to stickers, paintings, etc.). UFACTORY will not be responsible for any damage or loss that may occur to these customized decorations and items.
  • √ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.

WARRANTY PERIOD OF MAIN PARTS

Product
  • Main Components Warranty Period
uArm Swift (Pro)
  • uArm Body 12 Months
  • Power Adapter 12 Months
  • uArm Suction Cup (include 4th motor) 12Months
  • uArm Gripper 12 Months
  • uArm Universal Holder 12 Months
  • uArm 3D Printing Kit 12 Months
  • uArm Laser Engraver Kit 12 Months
  • uArm Pen Holder 12 Months
  • Ultrasonic Ranger 12 Months
  • Vision Camera Kit 12 Months
  • uArm Stepper Motor (with customized Reducer) 12 Months
  • Micro USB Cable No warranty
  • uArm 3D Printing-filament  No warranty
xArm Series
  • xArm Body 12 Months
  • xArm Power Adapter 12 Months
  • xArm Controller 12 Months
  • Power Adapter of xArm Controller 12 Months
  • xArm Gripper 12 Months
  • xArm Suction Cup 12 Months
  • Emergency Stop Switch 12 Months
  • RS 485 cable 12 Months
  • Network cable No Warranty
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